Generally, online training course orders are NOT eligible for refund, cancellation or transfer to a online training course. We MAY approve a refund/transfer request provided the Student meets the following requirements:
- The Student MUST notify us of their desire to transfer or cancel IN WRITING within 24-hours of placing the online order. Requests MUST be sent via email (VERBAL requests are NOT accepted) to following address: ninemilesielts@gmail.com AND;
Transfers: ALL Transfer requests MUST be made within 24-Hours of placing your order. We will ONLY approve transfer requests if the Student has not EXCEEDED the MAXIMUM time allotted. You may transfer your registration fee to a course of equal or lesser value. The tuition difference will NOT be refunded for transfers INTO a course of LESSER value. Transfers to courses of GREATER value must include payment of additional tuition with the transfer request.
If the request is made AFTER 24-hours OR the student has completed MORE THAN the MAXIMUM allotted training time your tuition is NON-REFUNDABLE.
Other Terms and Conditions:
- Online training courses may NOT be transferred to another student.
- Orders placed with a “Corporate Account” or “Discount Code” are NOT eligible for refund, cancellation or transfer. NO EXCEPTIONS.
Course Extension Policy:
In case the student is not fit (on medical grounds) to take online training may request so to halt the course and can resume the training within 15 days.
Request to halt or resume the course should be made via email – ninemilesielts@gmail.com